Frequently Asked Questions

  • Do you offer 24/7 emergency service?

    Yes, 325 Plumbing provides 24/7 emergency plumbing for leaks, burst pipes, clogs, or water heater failures. We offer rapid response throughout Abilene and nearby towns with transparent pricing even during after-hours calls.
  • Are you licensed and insured?

    Yes, 325 Plumbing is fully licensed (M-46102), insured, and bonded. We're licensed for both gas and electric water heater units and all residential and commercial plumbing work.
  • Do you use camera inspections?

    Yes, we use high-definition camera equipment for sewer line inspections and professional-grade camera inspections to locate hidden leaks. This identifies blockages, cracks, and root intrusion without digging.
  • Can you repair all water heater brands?

    Yes, 325 Plumbing repairs all makes and models of residential water heaters. We handle common issues like no hot water, leaks, pilot light problems, and strange noises.
  • Do you serve areas outside Abilene?

    Yes, we serve San Angelo, Brownwood, Sweetwater, Clyde, and Baird. 325 Plumbing provides full plumbing services throughout West Texas communities with same-day response.
  • Do you guarantee your work?

    Yes, 325 Plumbing offers fully guaranteed workmanship on leak repairs. We're known for long-term repair solutions and getting the job done right the first time.
  • Can you handle commercial plumbing?

    Yes, we handle both residential and commercial plumbing, including light commercial drain cleaning systems. We serve small businesses, property managers, and rental properties.
  • Do you offer maintenance plans?

    Yes, 325 Plumbing offers affordable seasonal maintenance plans. Our preventative maintenance includes routine inspections, small leak fixes, and component checks to extend equipment lifespan.
  • What pipe materials do you work with?

    We professionally repair copper, PVC, and PEX plumbing systems. For replacements, we use durable, modern materials designed for decades of use with code-compliant installation.
  • Do you remove old fixtures during installation?

    Yes, fixture installation includes removal of old fixtures and full testing after install. We ensure proper seals, leak-free operation, and polished results for all installations.
  • Can you detect underground leaks?

    Yes, we use camera inspections and moisture tools to locate even hidden leaks in underground lines. This protects homes from water damage, mold growth, and wasted utilities.
  • Do you work on new construction?

    Yes, 325 Plumbing handles both new construction and existing plumbing. We're fully licensed for new builds, upgrades, and complete system installations.
  • How long do water heater repairs typically take?

    Most water heater repairs complete within 2-3 hours, with same-day parts availability for common issues like pilot light problems, heating elements, and thermostat replacements.
  • What pipe materials do you install during replacement?

    We install durable PEX and copper materials designed for decades of reliable service, replacing old galvanized and corroded lines with modern, code-compliant systems.
  • Can you detect leaks without tearing up my property?

    Yes, we use advanced camera inspections and moisture detection tools to locate hidden leaks in walls, under slabs, and underground without destructive excavation.
  • Why should I choose professional drain cleaning over store chemicals?

    Professional drain cleaning removes 95% more buildup than store-bought chemicals, protecting pipes from corrosive damage while restoring proper flow rates throughout your system.
  • When should I replace my water heater versus repairing it?

    Water heater repairs typically cost 60-70% less than replacement. We evaluate efficiency, age, and repair frequency to recommend the most cost-effective solution.
  • Do you offer maintenance plans for West Texas conditions?

    Yes, we offer affordable seasonal maintenance plans including routine inspections, small leak fixes, and component checks designed for West Texas climate challenges.
  • How quickly can you respond to plumbing emergencies?

    We provide 24/7 emergency service for leaks, burst pipes, and clogs throughout Abilene and surrounding areas with rapid response and transparent emergency pricing.
  • What areas do you serve besides Abilene?

    We serve San Angelo, Brownwood, Sweetwater, Clyde, and Baird, providing full plumbing services throughout West Texas communities with same-day response availability.
  • Do you guarantee your plumbing work?

    Yes, we offer fully guaranteed workmanship on all repairs and installations. We're known for long-term solutions and getting the job done right the first time.
  • Can you handle both residential and commercial plumbing?

    Yes, we handle residential and commercial plumbing, including light commercial systems. We serve homeowners, small businesses, property managers, and rental properties.